Symptoms / Solutions:
When the FDCS software is started there is an error message informing of no license.
There could be a couple of reasons that might generate this message:
- No hard-key inserted to the computer.
- No trial code, in the case where a hard-key is not used.
- The license is expired in case of a trial license.
- The installed software version does not correspond to the version on the license.
- Hard-key USB drivers are not installed on your computer. Only applies to older generation of hard-keys (green). See additional information below.
- Trial code used on wrong computer. Trial codes are computer specific.
- Computer date changed to an earlier date.
- USB plug used with the hard-key is not working.
- Hard-key is damaged.
If the error appears, please contact our support at software@focus-microwaves.com. You might be asked to generate a diagnosis file on the computer which is used with Focus software, and sent to us for analysis.
Additional Information:
Example of Focus hard-key:
Current hard-key (white)
Older generation of hard-key (green)
Example of Trial Code (74 character string):
ABCDEFGHIJKLMNOPQRSTVWXYZABCDEFGHIJKLMNOPQRSTVWXYZABCDEFGHIJKLMNOPQRSTVWXY
Keywords: software, license, error, hard-key, trial code, USB
Last date modified: 17/03/2017
Ruggedness
Pulsed IV Systems
Device Modelling