Support

Installation

NOW AVAILABLE FROM FOCUS

DUE TO THE LARGE NUMBER OF TUNERS IN 24/7 OPERATION

FOCUS NOW OFFERS ON SITE TUNER MAINTENANCE AND CALIBRATION SERVICE

FOR OUR CUSTOMERS, AT COMPETITIVE PRICES.

THE ON SITE SERVICE ENSURES

  1. MINIMUM COST, DOWN-TIME AND NO SHIPPING/CUSTOMS PROCEDURES
  2. LONGEVITY OF THE TUNERS

CALL US AT 514-684-4554 or SEND US AN EMAIL

Recent Testimonials:

Test Engineer / Germany: “We were very satisfied with the service.”

Test Engineer / Billerica, MA USA: “Very fast response time for a qualified and detailed answer. Very fast reaction time on software error correction. Very fast response time to add a new feature in software.”

Test Engineer / China: “The service is on time, when we want support.”

Test Engineer / China: “The response from the site engineers is always on time and detailed. Customer Service is very good, – improve the quality of the product.”

Design Engineer, Staff / NY, USA: “Very Satisfied with customer service support. The technical team was outstanding and provided clear and detailed instructions over the phone. The system is fully functional and providing great results. I greatly appreciate the effort put forth by the whole team.”

Test Engineer / Ireland: “We were very satisfied with the visit as well as the online help we received. It was explained clearly how the system operated, took us through how to perform a TRL calibration using a Focus test fixture, and answered almost all our questions.”

Test Engineer / France: “Product / Service – We received a high-quality support, I strongly appreciated to have a very skilled person for maintaining our tuners. My confidence is very good on how the tuners operate after the maintenance work. I am the person that meets people for maintaining our equipment and I can say that I fully trust your technician to maintain our tuners again in the future.”

Engineer Manager / Texas, USA: “Very helpful, a pleasure working with. Technician comes prepared and is able to solve the problems.”

Test Engineer / CA, USA: “Excellent job in supporting our team in the load pull tuner maintenance. Attention to detail, high communication skills. Persistent work ethic – we hope to continue.”

A Basic “on the Bench” System Installation includes:

  • Explaining the basic operation of the tuners
  • Calibrating of the VNA using TRL and verifying the Cal
  • Calibrating the tuners and verifying their performance on the VNA
  • Calibrating the setup and verifying
  • The linearity using Pin/Pout (Load Pull)
  • The Receiver Calibration (Noise)
  • Performing basic measurements on DUT’s
  • Instructing the Customer to execute the above points by himself.
  • Reviewing the results and establishing an Installation protocol to be signed by Focus and Customer.

Advanced “on Wafer” System Installation includes:

All items of basic installation “on the Bench” System, and

  • Repeated measurements on a THRU Line to verify system mechanical stability

Noise

  • Noise model extraction and comparison with measured DUT parameters
  • Additional noise parameter extractions and discussion

Load Pull

  • Advanced DUT measurements per Customer request
  • Development of User-defined instrument drivers
  • X-parameter training (if purchased)
Call us

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